How to get started?

We have designed an easy process for getting started with our Company. We will be guiding you step-by-step through the application process all the way through the certification process (and beyond!). Let us take the wheel. We can get you servicing one our highly sought out Client programs quickly. 

1. Apply 

Please submit your application via our Apply Today page. Applications are reviewed within 48 hours. 

2. Register

Once your application is approved we will email you the registration steps to complete your Agent profile. Please complete the steps as soon as possible in order to get started.

3. We will approve you request to join our Call Center, Sign your NDA and Waiver, You're all registered


You are finalized in the system and now can view all Client opportunities that are available.

4. Welcome Letter via email 


Email from [email protected] Please review the Welcome Letter

Complete New CSP Orientation Course


Instructions in Welcome Email (course less than 1 hour long)

5. Complete Background Check 


Background checks are completed and processed through a third party, First Advantage. Background checks are $9.99 upon registration charge by First Advantage. As apart of our incentive program, K & D Jones Client Services Llc will reimburse background check fee for Agents whom enroll into a certification course within 30 days.

6. Enroll into a Certification Class


That simple! Enroll and complete Certification and start servicing immediately. 

Have questions? Check out our FAQ's

We are here to assist you in placement into a suitable remote position. We have listed the answers to our most frequently asked questions. In the event, you do not see the answer to your question please feel free to contact us and we will be more than happy to assist you. 

FAQ's

Who is K & D Jones Client Services Llc?

We are your partner in providing legitimate remote customer service work to help individuals create work-life balance. We are a proud Accredited Business of the Better Business Bureau Check us out!

Major Companies outsource their call volume out to Companies like Arise Virtual Solutions Inc. K & D Jones Client Services Llc has a contract with Arise Virtual Solutions to connect skilled Customer Service Professionals to these opportunities.

What are the skills needed to be a successful remote customer service agent?

Call Center/Phone Customer Service

Basic Computer Skills

Communication Skills

Data Entry/Typing 

What type of Clients do we offer?

We service Fortune 500 Companies. They specialize in Cruises, TV/Internet, Office Supplies, Theme Parks, Roadside Assistance, Car Rental, and much more!

Is there an IBO/Admin Fee?

Here at K & D Jones Client Services LLC our goal is to make your work from home experience a great one. Although you are working from home, you are not alone. We are a team!

What we offer:

Incentives & Referral bonuses

Information and enhancement sessions

Team Meetings

Tips and documents to help you succeed

Resource Center

Professional business relationship

1099 for tax purposes

Open door policy

K & D Jones Client Services LLC fee is only $32.50 per pay cycle

*Arise Virtual Solutions fee is $19.75 per pay cycle

Note: Admins fees and the Arise Virtual Solutions platform fee is deducted from payroll off top and Agent receives the remainder of revenue earned. No admins fees for agents registered with our Company, but not certified on a Client program.

*No Taxes are deducted from payroll (1099 tax purposes)

What is needed for servicing?

Landline phone

Internet Modem (hardwired connection using an Ethernet cord from your computer to the modem)

Computer/Laptop (Windows 8 and 10)

Phone with headset (AGPTEK recommended brand)

USB Headset with microphone (Logitech recommended brand)

Workstation Requirements Document

Where can I get my equipment?

We have partnered with WAHES.

Please click on the Store tab on our website to purchase equipment. 


Can I work from anywhere? 

We offer remote opportunities to Customer Service Professionals across the U.S.

Currently, we are not accepting Individuals from the following states: California

Connecticut

Maryland

Massachusetts

New York

Oregon

Wisconsin

Is there any investment?

We hire Independent Contractors only. It does not cost to apply for a position or to create your agent profile (once your application is approved). Our Clients do require each Individual agent to become certified on their program, which requires certification training. As an Independent Contractor, you are responsible for your certification training cost and any equipment needed for service. The great thing as an Independent Contractor you are able to write off any expenses off on your taxes.

This is an investment in being in complete control of your work, money, and hours. Much like school, being a Mary Kay or Avon representative, being a Travel Agent, or any 1099 position.

A background check is required and is $9.99.

Agents can become a certified remote customer service agent for as little as $9.99. Client Certification training cost can range from $9.99 to $250 depending on the Client (this is the Client fee, not K & D Jones Client Services LLC). 

Most training sessions are only $69

Military receive 50% off certification cost (*conditions apply. )

We offer Certification Reimbursement up to $99 for qualifying agents (conditions apply)

Does your Company offer Incentives?

K & D Jones Client Services Llc offers Certification training incentives and referral incentives.

What is the pay rate and how do I get paid?

The pay rate depends on the Client program.

Client programs pay range between $8.50 to $ 14.00 per hour + Bonuses.

Top-performing agents make anywhere from $300 - $1200 biweekly

Direct Deposit 1st and 15th of each month

How is certification training setup?

Certification is typically 4 hours per day. 9a-1p or 6p-10p. Some Clients offer additional Client times.

Certification is held in a virtual classroom with an Instructor and other students.

A certification training is unpaid

Certification training prepares Customer Service Professionals to take customer calls, policies, systems, etc.

Pass Certification training and start making money right away. 

Ready to get started?

Are you ready to get started? Please submit your application via our website.

We review applications within 48 hours. Please keep an eye on your email. Once approved you will receive registration steps.

Apply Today

What our Agents are saying...

This is a great company to work with. I wish More companies managed this way!

Amourisha M., K& D Jones Client Services Llc CSP