FAQ's

Learn more about getting started as a work from home customer service agents.

 If you should have any questions please feel free to contact us!

Become Remote Customer Service Agent

The In's and Out's of Getting Started 

We are here to assist you in placement in a suitable remote position. We have listed the answers to our most frequently asked questions. In the event, you do not see the answer to your question please feel free to contact us and we will be more than happy to assist you.

K & D Jones Client Services Llc 

Create your own work-life balance through remote work! 

Apply Today

Getting Started As A Work From Home Customer Service Agent:

#1 Submit Application 

Submit an application via our website. Applications are reviewed within 48 hours. Once application approved we will email the registration steps to setup your Agent profile

#2 Complete Background Check and Enroll in a Client Certification program

For protection, our customer's information all remote agents are required to pass a background check. Then simply enroll in one of our Client programs to become a certified remote customer service professional. Choose the best Client that suits your skill set. Attend certification training in a virtual classroom for approximately 4 weeks.

#3 Pass Certification Training and Start Earning Revenue 

You're now a certified remote Customer Service Professional! You are now able to select the hours that work best for you and start earning revenue!

Check out our FAQ's

Questions?

Who is K & D Jones Client Services Llc? 

We are your partner in providing legitimate remote customer service work to help individuals create work-life balance. We are a proud Accredited Business of the Better Business Bureau Check us out!

Major Companies outsource their call volume out to Companies like Arise Virtual Solutions Inc. K & D Jones Client Services Llc has a contract with Arise Virtual Solutions to connect skilled Customer Service Professionals to these opportunities.

Can I work from anywhere?  

We offer remote opportunities to Customer Service Professionals across the U.S.

Currently, we are not accepting Individuals from the following states: California

Connecticut

Maryland

Massachusetts

New York

Oregon

Wisconsin

What are the skills needed to be a successful remote customer service agent? 

Call Center/Phone Customer Service

Basic Computer Skills

Communication Skills

Data Entry/Typing 

Is there any investment? 

We hire Independent Contractors only. It does not cost to apply for a position or to create your agent profile (once your application is approved). Our Clients do require each Individual agent to become certified on their program, which requires certification training. As an Independent Contractor, you are responsible for your certification training cost and any equipment needed for service. The great thing as an Independent Contractor you are able to write off any expenses on your taxes.


This is an investment in being in complete control of your work, money, and hours. Much like school, being a Mary Kay or Avon representative, being a Travel Agent, or any 1099 position.

A background check is required and is $9.99.

Agents can become a certified remote customer service agent for as little as $9.99. Client Certification training cost can range from $9.99 to $250 depending on the Client (this is the Client fee, not K & D Jones Client Services LLC).

Most training sessions are only $69

Military receive 50% off certification cost (*conditions apply. )

We offer Certification Reimbursement up to $99 for qualifying agents (conditions apply)

Is there an IBO/Admin Fee? 

Here at K & D Jones Client Services LLC our goal is to make your work from home experience a great one. Although you are working from home, you are not alone. We are a team!

What we offer:

Incentives & Referral bonuses

Information and enhancement sessions

Team Meetings

Tips and documents to help you succeed

Resource Center

Professional business relationship

1099 for tax purposes

Open door policy

K & D Jones Client Services LLC fee is only $32.50 per pay cycle

*Arise Virtual Solutions fee is $19.75 per pay cycle

Note: Admins fees and the Arise Virtual Solutions platform fee is deducted from payroll off top and Agent receives the remainder of revenue earned. No admins fees for agents registered with our Company, but not certified on a Client program.

*No Taxes are deducted from payroll (1099 tax purposes)

What is the pay rate and how do I get paid? 

The pay rate depends on the Client program.

Client programs pay range between $8.50 to $ 14.00 per hour + Bonuses.

Top-performing agents make anywhere from $300 - $1200 biweekly

Direct Deposit 1st and 15th of each month

What is needed for servicing? 

Landline phone

Internet Modem (hardwired connection using an Ethernet cord from your computer to the modem)

Computer/Laptop (Windows 8 and 10)

Phone with headset (AGPTEK recommended brand)

USB Headset with microphone (Logitech recommended brand)

Workstation Requirements Document

How is certification training setup? 

Certification is typically 4 hours per day. 9a-1p or 6p-10p. Some Clients offer additional Client times.

Certification is held in a virtual classroom with an Instructor and other students.

A certification training is unpaid

Certification training prepares Customer Service Professionals to take customer calls, policies, systems, etc.

Pass Certification training and start making money right away. 

Where can I get my equipment? 

We have partnered with Work At Home Equipment Solutions (WAHES).

Please click on the Store tab on our website to purchase equipment. 

Ready to get started? 

Are you ready to get started? Please submit your application via our website.

We review applications within 48 hours. Please keep an eye on your email. Once approved you will receive registration steps. 

Apply Today

What our agents are saying

This is a great company to work with. I wish More "companies managed this way!

Amourisha M., K& D Jones Client Services Llc CSP

Live Information Session with ECPI University

Located in Virginia Beach, VA

Get in touch!

Address

110 Coliseum Crossing 

#5056

Hampton, VA 23666

Contact

Hours

Mon-Thurs: 9:00am - 5:00pm est
Fri: 9:00am - 1:00 pm est 

Sat: 10am - 1pm est
Sun: Closed

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